Question 1

What can I put in a skip?

Accepted Answer

You can put most household and garden waste in a skip, including furniture, carpets, wood, metal, soil, rubble, and general DIY waste. However, certain items are prohibited including asbestos, plasterboard, mattresses, electrical items (fridges, TVs), batteries, tyres, paint, chemicals, and hazardous materials. If you do put prohibited items in the skip, additional charges may apply.

Question 2

Do I need a permit?

Accepted Answer

A permit is legally required if the skip will be placed on public land such as a road or pavement. If you can place the skip on your own property (driveway, garden), you do not need a permit. We can arrange the permit for you, and the additional fee will be shown during the booking process.

Failure to purchase a permit when placing a skip on public land may leave you liable to fines from your local council.

Question 3

How long can I keep the skip?

Accepted Answer

We provide hire periods of upto a maximum of 14 days. In some areas, this may be shorter due to local availability.

Question 4

Do you provide your own skips?

Accepted Answer

We are a skip broker, meaning that we use a network of approved and licenced providers to fulfill the service on our behalf. We will source a suitable provider for you that can offer a combination of best price and best performance.

Question 5

What if I overfill the skip?

Accepted Answer

For safety and legal transport reasons, skips must not be filled above the rim level. Overfilled skips cannot be collected and may incur additional charges. Please ensure all waste is level with the top of the skip.

Question 6

Can I change my delivery/collection date?

Accepted Answer

Yes, you can change your delivery or collection date up to 24 hours before the scheduled delivery/collection. Please contact us as soon as possible to arrange a new date. Changes made within 24 hours may incur a rescheduling fee.

Question 7

How quickly can I get a skip delivered?

Accepted Answer

We can usually deliver skips within 3 working days of your order. In some cases we may advise of longer lead times due to local availability.

Permits may require additional time to arrange and therefore we advise a minimum of 5 working days.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure online payment system powered by Stripe. Payment is required in full at the time of booking.

Question 9

Will I be charged anything more?

Accepted Answer

The price you see at checkout is the total amount you pay, including VAT. However, additional charges may apply in certain circumstances:
(1) Overfilled skips - skips filled above the rim level cannot be safely collected and may incur charges.
(2) Prohibited items - if prohibited materials are found in your skip, removal and disposal fees will apply.
(3) Permits - if you select that a permit is required for public land placement, the permit cost is added to your order total and shown before payment.
(4) Wasted journey charges - if our provider cannot safely access your site for delivery or collection due to access issues not disclosed during booking (e.g., narrow roads, locked gates, insufficient clearance), you may be charged for the wasted journey. To avoid additional charges, please ensure waste is level with the rim, only acceptable materials are placed in the skip, and access to your site is clear and safe.

Question 10

Can I get a refund?

Accepted Answer

Cancellations made more than 48 hours before delivery are eligible for a full refund. Cancellations within 48 hours may incur a cancellation fee. Please see our Terms & Conditions for full details.

Frequently asked questions