Privacy Policy

Last updated: May 2026

1. Introduction

The Skip Shop ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Delivery address and postcode
  • Payment information (processed securely by Stripe)

Usage Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Device information

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your skip hire orders
  • To communicate with you about your order
  • To arrange skip delivery and collection with our partner suppliers
  • To process payments securely
  • To send order confirmations and updates
  • To respond to your inquiries and support requests
  • To improve our website and services
  • To comply with legal obligations

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: To fulfill our contract with you when you book a skip
  • Legitimate Interests: To operate and improve our business, prevent fraud, and ensure security
  • Legal Obligation: To comply with tax, accounting, and other legal requirements
  • Consent: For marketing communications (where applicable)

5. Sharing Your Information

We share your personal information with:

  • Partner Waste Carriers: We share your name, contact details, and delivery address with our licensed partner suppliers to fulfill your order
  • Payment Processors: Stripe processes your payment information securely (we never store full card details)
  • Email Service Providers: To send you order confirmations and updates
  • Legal Authorities: When required by law or to protect our rights
  • Google: Analytics Provider: Google Analytics processes anonymised usage data to help us understand how our website is used.

We do not sell your personal information to third parties.

Stripe (our payment processor) is located in the United States, and we therefore we transfer your personal information outside of the UK to facilitate this. We ensure appropriate safeguards are in place, and we follow the approved mechanisms. For further details, see https://stripe.com/gb/legal/privacy-center

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill your order and provide customer support
  • Comply with legal, tax, and accounting obligations (typically 7 years)
  • Resolve disputes and enforce our terms

After this period, we will securely delete or anonymize your data.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies on our website. A cookie is a small file placed on your device that helps us provide and improve our services.

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled:

  • Session cookies to maintain your booking progress
  • Security cookies to protect against fraud
Analytics Cookies

We use Google Analytics 4 to understand how visitors use our website. This helps us improve our service. Google Analytics sets the following cookies:

  • _ga - Used to distinguish users (expires after 2 years)
  • _ga_* - Used to maintain session state (expires after 2 years)

Google Analytics collects anonymised data including:

  • Pages visited and time spent on site
  • How you arrived at our website
  • Your general geographic location (country/city level)
  • Device and browser type

This data is used in aggregate to understand site usage patterns. We do not use this data to identify individual users.

Your Cookie Choices

When you first visit our website, you will see a cookie notice. By continuing to use our site, you consent to our use of cookies as described above.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

For more information about Google Analytics and privacy, visit: https://policies.google.com/privacy

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmission
  • Secure servers with access controls
  • Regular security audits and updates
  • PCI DSS compliant payment processing via Stripe
  • Staff training on data protection

While we take every precaution, no system is 100% secure. If you believe there has been a data breach, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Stripe payment pages). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email if you have an active order with us.

12. Contact Us

The data controller is The Skip Shop Ltd (a limited liability company registered in England under registration no. 17107087 and with its registration address at 124-128 City Road, London, EC1V 2NX). We are registered on the Information Commissioner’s Office Register; registration number ZC117526.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

The Company Secretary The Skip Shop Ltd, 124-128 City Road, London EC1V 2NX

Email: [email protected]

General Inquiries: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at www.ico.org.uk