Privacy Policy

Last updated: April 2026

1. Introduction

The Skip Shop ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following types of information:

Personal Information

Name
Email address
Phone number
Delivery address and postcode
Payment information (processed securely by Stripe)

Usage Information

IP address
Browser type and version
Pages visited and time spent on site
Referring website
Device information

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your skip hire orders
To communicate with you about your order
To arrange skip delivery and collection with our partner suppliers
To process payments securely
To send order confirmations and updates
To respond to your inquiries and support requests
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To fulfill our contract with you when you book a skip
Legitimate Interests: To operate and improve our business, prevent fraud, and ensure security
Legal Obligation: To comply with tax, accounting, and other legal requirements
Consent: For marketing communications (where applicable)

5. Sharing Your Information

We share your personal information with:

Partner Waste Carriers: We share your name, contact details, and delivery address with our licensed partner suppliers to fulfill your order
Payment Processors: Stripe processes your payment information securely (we never store full card details)
Email Service Providers: To send you order confirmations and updates
Legal Authorities: When required by law or to protect our rights
Google: Analytics Provider: Google Analytics processes anonymised usage data to help us understand how our website is used

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill your order and provide customer support
Comply with legal, tax, and accounting obligations (typically 7 years)
Resolve disputes and enforce our terms

After this period, we will securely delete or anonymize your data.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal retention requirements)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies on our website. A cookie is a small file placed on your device that helps us provide and improve our services.

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled:

Session cookies to maintain your booking progress
Security cookies to protect against fraud

Analytics Cookies

We use Google Analytics 4 to understand how visitors use our website. This helps us improve our service. Google Analytics sets the following cookies:

_ga - Used to distinguish users (expires after 2 years)
_ga_* - Used to maintain session state (expires after 2 years)

Google Analytics collects anonymised data including:

Pages visited and time spent on site
How you arrived at our website
Your general geographic location (country/city level)
Device and browser type

This data is used in aggregate to understand site usage patterns. We do not use this data to identify individual users.

Your Cookie Choices

When you first visit our website, you will see a cookie notice. By continuing to use our site, you consent to our use of cookies as described above.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

For more information about Google Analytics and privacy, visit: https://policies.google.com/privacy

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for all data transmission
Secure servers with access controls
Regular security audits and updates
PCI DSS compliant payment processing via Stripe
Staff training on data protection

While we take every precaution, no system is 100% secure. If you believe there has been a data breach, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Stripe payment pages). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email if you have an active order with us.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]

General Inquiries: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at www.ico.org.uk